Notice of Privacy Practices

We may use and disclose your PHI to provide, coordinate, or manage your healthcare and related services. This includes sharing information with other healthcare providers involved in your care, such as your primary care physician, specialists, laboratories (e.g., RUPA Health, LabCorp, Quest, HNL), pharmacies, and compounding pharmacies. For example, if we order laboratory testing, we will share necessary information with the laboratory.

Pulse Whole Health is a cash-pay practice and does not bill health insurance for our services. However, we may use and disclose your PHI in connection with payment for services, including sending invoices, processing payments through our secure payment platform, and providing superbills you may submit to your insurance for reimbursement of out-of-network services.

We may use and disclose your PHI for operations necessary to run our practice, including quality assessment and improvement, provider training and evaluation, licensing and credentialing, business planning, customer service, and legal and regulatory compliance.

We share PHI with third-party Business Associates who perform services on our behalf, under signed Business Associate Agreements requiring them to protect your information. Our Business Associates include:

• Practice Better (electronic health record and patient portal)
• Spruce Health (secure patient communication)
• Fullscript (supplement dispensary and recommendations)
• RUPA Health (laboratory testing platform)
• Cloud storage and email providers that have executed Business Associate Agreements
• Billing and accounting service providers

We may contact you to remind you about appointments, follow-up care, or health-related information relevant to your care. We may contact you by phone, text message, email, or through our secure patient portal.

We may use and disclose your PHI when required by federal, state, or local law, including reporting of certain communicable diseases, child abuse or neglect, elder abuse, and responding to court orders, subpoenas, or other legal processes.

We may disclose your PHI for public health activities, such as reporting births, deaths, communicable diseases, adverse drug events, or product recalls.

We may disclose your PHI to health oversight agencies for activities including audits, investigations, inspections, and licensure.

We may disclose your PHI to prevent or lessen a serious and imminent threat to your health or safety, or to the health or safety of others.

We may disclose your PHI as authorized by and to the extent necessary to comply with workers’ compensation and similar laws.

We may disclose your PHI to law enforcement officials for purposes such as responding to a court order, subpoena, or warrant; identifying or locating a suspect, fugitive, or missing person; or reporting certain crimes.

We may disclose your PHI to coroners, medical examiners, and funeral directors as necessary for them to carry out their duties.

You have the right to inspect and obtain a copy of your PHI in our designated record set. Requests must be made in writing. We may charge a reasonable fee for copies. We will respond to your request within 30 days (or 60 days if the records are stored off-site).

You have the right to request that we amend PHI you believe is inaccurate or incomplete. Requests must be made in writing and include a reason. We may deny your request in certain circumstances but will provide a written explanation.

You have the right to request restrictions on how we use or disclose your PHI for treatment, payment, or healthcare operations. We are not required to agree to your request, except in limited circumstances (such as when you pay in full for a service and request that we not disclose the PHI to your health plan).

You have the right to request that we communicate with you in a specific way or at a specific location (for example, only at a certain phone number or by email). We will accommodate reasonable requests.

You have the right to receive an accounting of certain disclosures we have made of your PHI (excluding disclosures for treatment, payment, and healthcare operations). Requests may cover up to six years prior to the request date.

You have the right to be notified if a breach occurs that may have compromised the privacy or security of your unsecured PHI.

You have the right to receive a paper copy of this Notice, even if you have agreed to receive it electronically. Request a paper copy at any time by contacting our office.

Submit a written complaint to our Privacy Officer at the address above, or email us at contact@pulsewholehealth.com.

Online: https://www.hhs.gov/ocr/complaints/index.html